Shipping policy

Your order will be delivered via Royal Mail or DPD.

All orders placed before 3pm, will be processed the same day and delivered accordingly to chosen delivery option. Orders received after 3pm on a Friday will be processed on that day and dispatched on the following Monday.

We cannot process or deliver on a Bank Holiday or Sundays.

If you are not around to take delivery of your parcel, a delivery card will be left and your parcel will be taken to your local sorting office for collection. Royal Mail may leave it with a neighbour, or in a safe place if they think it is safe to do so. A delivery card will be left to let you know this has been done.

Unfortunately we do not ship to PO Box addresses, including military.

Terms of postage
In the unlikely event your item goes missing and does not arrive after 5 working days have passed, please contact our Customer Services on 01244 292 247 or email us at info@thebuzz.uk

We will re-ship your order at the companies expense and make a claim on your behalf.

If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.

All parcels will be dispatched on the next working day if placed after 3pm.